1. lead enquiry
Whether you reach out through word of mouth, social media, or the enquiry form on our website, your journey with Monger Building & Construction starts with a simple first step — getting in touch. Once we receive your details, we’ll respond promptly to learn more about your project and organise the next step.
What you can expect:
A fast response, professional communication, and a clear path forward from the very beginning.
our process
2. initial conversation
It starts with a straightforward chat. We’ll talk through what you’re looking to achieve, how you want to use the space, and any inspiration you’ve gathered. This is where we make sure we understand your vision, budget range, and timeframe — and confirm we’re the right fit for your project.
What you can expect:
Clear advice, realistic expectations, and a friendly, no-pressure approach.
3. site visit and measure
Next, we meet on site to inspect the area, take accurate measurements, and assess conditions. We look at access, levels, drainage, existing structures, and how the new work will integrate with your home. This is also a chance to refine ideas and suggest practical improvements.
What you can expect:
Hands-on input, smart layout guidance, and a focus on what will work best long-term.
4. design development & scope confirmation
Once we’ve assessed the site and refined your ideas, we move into confirming the full scope of works. If plans are already in place, we’ll review them with a builder’s eye. If you’re still developing the design, we can guide you through what’s practical, what delivers value, and what will give you the best long-term outcome.
What you can expect:
Clear direction, honest feedback, and a well-defined scope before pricing begins.
5. detailed proposal & estimate
With the scope confirmed, we prepare a detailed proposal outlining exactly what is included. This covers materials, key construction details, timelines, and transparent pricing — so you can make decisions confidently and without guesswork. We’ll talk you through everything and make sure you understand the full process.
What you can expect:
A professional, thorough proposal with clarity around costs, inclusions, and expectations.
6. review & decision support
Once you’ve received the proposal, we stay available to answer questions, refine details, and offer guidance. This is where we make sure you’re comfortable with the plan, the build approach, and the timeline — without pressure. We’re here to support you in making the right decision for your home.
What you can expect:
Responsive communication, helpful advice, and a calm, no-rush approach.
7. agreement & project onboarding
When you’re ready to proceed, we formalise the agreement, confirm timelines, and guide you through the onboarding stage. You’ll receive all project information clearly, including key contacts, next steps, and how communication will run throughout the build. This is where everything becomes structured and organised.
What you can expect:
A smooth and professional transition from planning into construction — with everything clearly mapped out.
8. build, handover & ongoing support
Once construction begins, you’ll have a consistent point of contact and regular progress updates. We manage the site closely, maintain high standards, and keep you informed at every milestone. At completion, we conduct a detailed walkthrough and handover — and we remain available after the build for ongoing support and check-ins.
What you can expect:
A high-end build experience with open communication, exceptional workmanship, and support long after handover.